|
Malmaison, a truly unique personalised shopping and browsing experience.
Our Security Policy
At Malmaison we are extremely conscious of your online security. Safe shopping is our number one priority! Our Website host provides us with an SSL secure online shopping site. Your credit card details go directly to Eknowhow and are not stored by Malmaison, this minimises the disclosure of your information and provides an additional layer of security to the transaction. In addition, all payments are processed by our business banking partner Westpac, voted 'Best Service' bank in the industry. Eknowhow's clients include ANZ Bank and many other large organizations.
Your Personal Information
At Malmaison we only record your personal information to enable us to process and send your orders, newsletters, VIP information, new catalogues and to inform you of special promotions. All personal information is stored securely and can be accessed by calling direct on + 61 3 5472 2951 or 1800 280 686. We do not sell or provide your personal information to any other company or individual.
Shipping Charges and Delivery Times
(Malmaison ships Nationally & Internationally)
Provided items are in stock, all orders will be dispatched within 24-48 hours of receipt of order. If an item is out of stock we will contact you within 24 hours regarding anticipated delivery date. We will also email you when your order has been dispatched. All orders over $50.00 will be sent via Australia Post registered mail or alternatively via Fastway Couriers. Deliveries within Australia should arrive within 3-10 days. Delays in delivery will sometimes occur due to public holidays and other unforeseen circumstances, Malmaison cannot take responsibility for these delays.
If purchasing multiple items in one transaction, you will be able to view the combined shipping rate as these items are being added to the shopping cart and prior to checkout being completed. By purchasing multiple items in a single order you are able to save enormously on shipping costs ... so be sure to view our entire range of beautiful and unique products to combine for your perfect order and save $ on shipping costs.
Please Note: We may reduce the postage charge before processing your order if we deem the combined calculated postage & handling charge to be out of balance with the geographical destination, or the total size of the parcel.
Your order will be delivered during normal business hours and registered post deliveries may need to be signed for upon delivery. If nobody is home at the time of delivery, the parcel will be taken to your local post office and a calling card will be left advising you of this. We take the great care when packaging your valuable items, to ensure they arrive at there destination in perfect condition Registered Post Orders are covered by insurance.
In the event of a claim, the item must be brought by the customer in its original packaging to your nearest Australia Post Office, and a claim form must be completed within 7 days of the date of delivery. Failure to comply with these conditions will result in insurance being voided.
If we may be of assistance in anyway, please do not hesitate to contact our customer service team at or on 1800 280 686.
Gift Wrapping
Malmaison offers the convenience of a
complimentary gift-wrapping service upon request. When ordering a gift, please provide the recipient's name and address and any special instructions in the comments box at check out. We also offer deluxe wrapping service upon request which includes the use of our range of exquisite French ribbons imported from France, please contact us via phone or email to discuss this service in further detail.
Payment Methods
Ø Credit Cards welcome: VISA; MASTERCARD
Ø Direct Bank Deposit (Internet Banking )
Ø Money Order
Ø Bank Cheque
When paying by credit card your transaction is not processed until all goods are ready to be sent. This ensures any alterations to your order or shipping and handling fee can be made before any payment is processed.
Should you choose to pay via Direct Bank Deposit , please proceed with your order and we will email or phone you regarding our banking details when we have received your order and the goods are ready to ship to you!
Stock Availability
Although we endeavor to keep our website up to date and items in stock, from time to time products will be out of stock due to high demand or have become discontinued by our supplier without notice, this may cause delays in delivery. We will contact you within 24 hours if there are expected delays. If you would like to check product availability before sending us your order, please call on 1800 280 686 or email admin@malmaison.com.au
Furniture Purchasing
Our furniture is successfully shipped Australia wide. Due to the many variations in the products we offer it is not practical to include freight in our furniture pricing, to obtain a quotation please contact us via email, or our toll free number 1800 280 686 with details of your location and item/s of interest.
Shipping
We are pleased to coordinate furniture deliveries on your behalf. We will ensure that your furniture purchase arrives as economically as possible and in the hands of companies experienced in handling furniture. Upon receiving your order, we will be in constant contact with you with expected delivery dates and times.
As our transport companies are likely to be coordinating many deliveries simultaneously we would ask for your patience if your delivery takes a little longer than expected. You can be assured of your purchase being delivered safely and in trusted hands. Please note that standard furniture delivery has 1 man on the truck; therefore help may be require to help lift the item off at point of delivery, we must also be informed if the item is being delivered to a second floor residence. If you are unable to arrange somebody to assist an additional fee may apply to cover a further resource. In addition, if you will not be home to receive the items on the scheduled delivery date, be sure to contact us prior to the day as a redelivery fee may apply.
At all times we do our best to work around your time frame. Your satisfaction is our highest priority, so please do not hesitate to contact us if you have any questions about your delivery. Click here to view testimonials.
The furniture items we offer are often hand made or hand finished, as a result individual pieces may have minor variations in color or size, however the variations are an intrinsic part of the style and character of each piece. No request for claims or adjustments will be recognized on the basis of these minor variations.
Transit Insurance
Malmaison offers FREE Transit Insurance on furniture deliveries Australia wide.
Please Note: You must thoroughly check your delivery for possible damage caused in transit before signing for goods, if the item/s is signed for and transit damage is evident, insurance is voided. Malmaison is not liable for any damage or discrepancies after the item has been accepted on delivery.
Notification of faulty or damaged goods must be advised immediately upon receipt of item by phone 1800 280 686 or email.
Guarantee
We are sure you will be delighted with your purchases from Malmaison, however, if for any reason you are not completely happy, please contact our office within 7 days of receipt of goods and we will gladly exchange, offer a replacement or refund.
La Rochere Glass Guarantee...
When you order any glassware from our La Rochere range we gaurantee you will recieve them in perfect condition. If not we will not only replace any damaged glass, we will include one additional glass of the same type.
* Contact us within 7 days of receipt of goods.
* Advise your local post office with proof of damage and advise a claim will be made.
* If possible provide a digital image of the damage.
Returns Policy
If you need to return any item, please enclose the invoice/receipt that accompanied your order, with a detailed note attached. Send your parcel to Malmaison Botanical Interiors, 58 Mostyn Street, Castlemaine, Vic, 3450.
Please note, unless goods are faulty, you are responsible for return delivery costs. Ensure you obtain proof of postage when returning your goods. We will endeavor to process returns as soon as they arrive, however, please allow up to 14 days for your return to be processed. Refunds will be made by credit of your original method of payment. We do not except returns on furniture unless the item is faulty or damaged in transit.
Disclaimer
We endeavor to represent items as accurately as possible, however, slight variation may occur in colour and size specifications. Some items are handmade and minor variations may occur.
Product Colours as shown on our photographs are displayed differently on every monitor and computer system. As such, Colours displayed should be considered a guide rather than an accurate representation of the actual finish. From time to time there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Malmaison reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
International Deliveries
International deliveries are serviced by Australia Post. We highly recommend postage insurance as while we take great care with packaging, we cannot be held responsible for loss or damage in the post. To take out postal insurance please add a comment at check out to apply appropriate postal insurance charge. Quotes for postal insurance can be obtained upon request.
| 
